The company provided a replacement cup for the defective one I had received. Thanks!
這評論有幫助嗎？
HKCG•
4月18日
Dear JLT,
Thank you for taking the time to share your feedback and for your continued support as a fan of our traditional HK-style cups.
We are truly sorry to hear that one of the cups arrived with a defect. We take product quality and customer satisfaction very seriously, and we regret that your experience fell short of our standards.
We have not received any prior enquiry regarding this matter, which suggests there may have been an issue with delivery of your message. Regardless, we fully accept responsibility and are committed to resolving this promptly. Our team will contact you shortly to arrange a replacement for the defective cup.
We appreciate you bringing this to our attention and remain dedicated to ensuring every customer receives the high-quality service and products they expect from HKCG.
評論
The company provided a replacement cup for the defective one I had received. Thanks!